Privacy Policy &amp; Cookies

Privacy Policy for Solar4Life

Effective Date: December 5, 2016

This Privacy Policy (Policy) is issued by Solar4Life, operated by Global Enterprising Pty Ltd (ABN 43 616 294 145), for individuals whose personal information we collect and hold (you or your). It sets out how we manage your personal information, including:

The kinds of personal information we collect and hold;
How we collect and hold personal information;
The purposes for which we hold, use, and disclose personal information;
How you can access the personal information we hold about you and seek correction of such information;
How you can complain if we breach the applicable privacy principles and how we handle such complaints;
The circumstances under which we may disclose your personal information to overseas recipients.

This Policy is available at www.solar4life.com.au/privacy, and you may request a copy in another form by contacting us using the details below.

B. Applicable Law

This Policy is issued in compliance with the Privacy Act 1988 (Cth) and any amendments, related regulations, and codes of practice (Australian Law) applicable to the collection and management of personal information of Australian residents.

C. Collection of Personal Information

1. What kinds of personal information do we collect?

We collect personal information necessary for providing our services, including but not limited to:

Name, email, phone number, address
Billing and payment details (e.g., credit card, debit card, bank account)
Technical and service-related information (e.g., system size, preferences, energy usage)

Additionally, we may collect device-specific data, location data, and usage data (e.g., IP address, browser type) when interacting with our website, mobile applications, and services.

2. Who do we collect personal information from?

We generally collect personal information directly from you during the course of our interactions with you, such as when you request a quote, book a consultation, place an order, or inquire about our products and services. We may also collect information from third parties, such as business partners, service providers, and credit agencies.

3. How do we collect personal information?

Personal information is collected through various channels including:

Direct communication with us (e.g., via email, phone calls, or online forms)
Our website, customer portals, and mobile apps
Third-party sources (e.g., service providers, partners, or public records)

4. Why do we collect personal information?

We collect your personal information to:

Provide quotes, process orders, and perform installations
Facilitate billing, payments, and invoicing
Respond to queries, manage customer support requests, and offer personalized services
Process warranty registrations and other after-sales support
Conduct marketing, promotions, and customer feedback initiatives

If you do not provide necessary personal information, we may not be able to process your requests or provide services.

D. Direct Marketing

We may use your personal information to send you marketing communications about new products, services, promotions, and energy-saving tips. You may opt-out of receiving direct marketing materials at any time by contacting us directly or through the opt-out link provided in any marketing emails.

E. Use or Disclosure of Personal Information

1. Limited Use and Disclosure

We will not use or disclose your personal information except as necessary to fulfill our services and obligations to you or as required by law.

2. Third-Party Disclosure

We may share your personal information with trusted third parties who provide services on our behalf, including:

Payment processors
Service providers (e.g., installers, couriers)
Marketing platforms

3. Partner Companies

In some cases, Solar4Life works with trusted partner companies who may contact you to fulfill your order. These partners may be involved in the installation, delivery, or maintenance of solar systems, and we share your personal information with them only as necessary to complete the services you’ve requested. These companies are obligated to protect your personal information in accordance with this Privacy Policy.

4. Overseas Disclosure

Some of our service providers and business affiliates are based overseas. By providing us with your personal information, you consent to its transfer to and use by these overseas parties in accordance with this Privacy Policy.

5. Legal Obligations

We may disclose your personal information if required to do so by law or in response to lawful requests from public authorities.

F. Quality and Security of Personal Information

We take reasonable steps to ensure your personal information is accurate, complete, and up-to-date. We implement industry-standard security measures to protect against unauthorized access, disclosure, alteration, or destruction of your data.

If you believe any of the personal information we hold is inaccurate, please contact us so we can correct it.

G. Access to and Correction of Personal Information

You may request access to the personal information we hold about you by contacting us. We will provide access within a reasonable period, unless exceptions apply under the law. We may charge a fee for providing access if the request is complex.

If any of the information is incorrect or outdated, you can request us to correct it.

H. Complaints and Disputes

If you believe that your privacy rights have been violated, you can lodge a complaint with us. We will investigate and respond to your complaint within a reasonable time frame. If you are not satisfied with the outcome, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

I. Miscellaneous

1. Anonymity and Pseudonymity

Where practicable, you may choose to deal with us anonymously or under a pseudonym, particularly for general inquiries or feedback. However, for service-related requests, we may require identification for processing.

2. Sensitive Information

We do not seek to collect sensitive personal information (e.g., health information) unless it is necessary to fulfill your request or as required by law.

3. Policy Changes

This Privacy Policy may be updated from time to time. We will notify you of any significant changes by updating the effective date at the top of this policy. Continued use of our services after any changes constitutes your acceptance of the updated terms.